Management Book Spotlight: “No Hard Feelings” by Liz Fosslien and Mollie West Duffy

No Hard Feelings Book Review

Spectrum Services works with employers across industries, offering professional services in NJ that help them make their businesses more successful by finding the best candidates to join their teams. If you want to build a team of committed, hardworking employees, as a manager you can’t focus solely on processes. You’re leading a group of individuals, who are human and have emotions; therefore, you also have to be prepared to deal with the interpersonal aspects. 

Since expressing or discussing emotions is often a touchy subject in the workplace, strategy and design consultant Liz Fosslien and organizational designer Mollie West Duffy wrote their Wall Street Journal bestseller No Hard Feelings: The Secret Power of Embracing Emotions at Work.

Check out the key insights from No Hard Feelings: The Secret Power of Embracing Emotions at Work to learn about how to increase your emotional intelligence to become an even more effective leader.

  • Employees who feel insecure about whether or not they truly belong or fit in are more likely to leave. Creating a healthy emotional workplace culture starts with small, but consistent positive actions. Make employees feel like they belong – warmly greet them each day, ask about their personal interests, acknowledge their personal milestones.

  • Showing your vulnerability as a leader doesn’t make your employees doubt your abilities – it’s quite the opposite. It’s okay to admit to your team if you’re worried or frustrated, as long as you balance it by providing action plans and solutions to offer reassurance.

  • Taking care of your own emotional health will make you a more productive manager. Take breaks and vacations, and explicitly encourage your employees to do the same. Often employees receive mixed signals, where they are told they should take their vacations, but then see their managers either not doing so or not disconnecting from work even if they travel.

  • A lack of employee engagement is a rampant issue in the U.S. workplace. The majority of workers are not emotionally connected to their work, meaning they don’t get personally fulfilled by it, and thus are more likely to perform the bare minimum. To increase productivity, focus on appealing to their emotional side, not their logical side. Discuss the importance of their work and who they are helping and the value their contributions add.

  • Reflecting on your emotional state can help you make better decisions. It sounds counter-intuitive that emotions should impact something as rational as decision-making, but acknowledging your gut emotions should be considered as much as your other factors. Your feelings can indicate to you that something isn’t right and then you can examine possibilities more fully.

  • Communicating about your feelings when you’re not emotional can resolve workplace conflicts. A basic formula is telling a colleague or employee, “When you do ‘that’, I feel ‘this’,” and then discussing the issue in a calm manner. Often workers hold back their frustrations while making assumptions about the offending parties, which eventually blows up and becomes a significantly more heated interaction than if they felt comfortable talking about their feelings right away in the first place. 

 

Attract top talent with the help of Spectrum Staffing.

We are among the most experienced providers of professional services in NJ with more than 25 years of experience. Our focus is on gaining a thorough understanding of what our clients need so we can successfully assess candidates for an optimal fit. Contact Spectrum today to learn more about our staffing and business services.